Referral Service Coordinator II, Home Care

Mass General Brigham•Newton, MA

19d•$17 - $25•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Bring your organization, empathy, and dedication to connect patients with the care they need—right at home! At Mass General Brigham Home Care, we offer a comprehensive benefits package, including tuition reimbursement, to support your ongoing professional growth and career development. Our mission is to deliver compassionate, non-acute care to patients in the comfort of their own homes. As a Referral Services Coordinator, you will be the vital link between patients, families, and clinical teams, ensuring timely and accurate referrals that enable patients to access the right services when they need them most. We are looking for a full-time, 40-hour Referral Coordinator to join our team. This is a hybrid role after training in Newton, MA for the first 60 - 90 days. The hours are 10am - 6:30pm M-F, will include 2 holidays and a weekend rotation. Job Summary Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help “homebound” patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies. In this role, you’ll work collaboratively, managing referral workflows, communicating with healthcare providers, patients, and internal teams, and maintaining detailed records that ensure seamless patient transitions. You’ll be supported by an experienced team of nurses, therapists, and care coordinators—all focused on delivering the highest standard of care. Ideal candidates have strong organizational skills, a patient-first mindset, and the ability to multitask effectively in a fast-paced environment. Your attention to detail and compassionate communication will make a meaningful impact on patients' experiences as they navigate their care journey. At Mass General Brigham Home Care, we value not only your administrative expertise but also your professionalism, empathy, and reliability. Are you ready to play a crucial role in helping patients feel supported and connected to the care they deserve—right where they call home? Apply today.