Referral & Scheduling Coordinator

Humana

275d • $39,000 - $49,400 • Remote

About The Position

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• A minimum of two years experience in referral or scheduling role.
• A minimum of two years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficient with medical terminology.
• Proficient with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities, at all levels within the organization and with patients.

Nice To Haves

• Bachelor's Degree in Healthcare or Business Administration.
• Insurance knowledge.
• Knowledge of ICD 10 and CPT coding.

Responsibilities

• Schedule and pre-register patients for exams and procedures.
• Perform varied administrative and operational support assignments.
• Gather and communicate information and preparation instructions to patients and referring providers.
• Interpret area/department policy and methods for completing assignments.
• Work within defined parameters to identify work expectations and quality standards.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree