Referral Representative

PIH Health • Downey, CA

13d • Onsite

About The Position

The Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as any coordination of treatment to the hospital and or ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. Functions as Scheck-Out Receptionist as well as provides back up support to the front office. The Representative works under general supervision to perform various front office cuties in the medical office setting to ensure efficient operations, as well as prepare/complete various charge documents prior to forwarding to Business Services; maintains positive relationships with patients, family members, visitors, and employees. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .

Requirements

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
• Knowledge of computerized practice management systems and other computerized systems (Microsoft office programs and electronic health records systems).
• Demonstrates excellent telephone management skills.
• Superb organizational & prioritization skills.
• Ability to meet crucial time parameters as it relates to patient care.
• Ability to independently identify and solve problems.
• Detail oriented.
• Excellent customer and interpersonal skills; strong liaison skills.
• Demonstrates strong compassion for the specific patient population.

Responsibilities

• processing all outside referrals to the office
• coordination of treatment to the hospital and or ancillary services
• maintains accurate records
• notifies all concerned parties about the status of pending authorizations
• functions as Scheck-Out Receptionist
• provides back up support to the front office
• prepare/complete various charge documents prior to forwarding to Business Services
• maintains positive relationships with patients, family members, visitors, and employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees