Referral Relationship Manager

Ethos Veterinary Health • Mundelein, IL

111d • $24 - $26

About The Position

The Referral Relationship Manager (RRM) plays a pivotal role as the primary liaison between the home hospital and the broader network of referring veterinarians, both within the market and surrounding areas. Tasked with driving patient referrals and increasing hospital referral revenue, the RRM excels at identifying, cultivating, and sustaining positive relationships with doctors and key decision-makers in the referring veterinary community. In addition to engaging in field activities, the RRM for Premier Veterinary Group-Mundelein is responsible for planning, organizing, and executing community events that promote hospital services and philosophies. Through these events, they foster meaningful connections and enhance the hospital’s presence within the local community. The RRM develops and implements strategic engagement initiatives to highlight hospital offerings, facilitate productive communication, and support the hospital’s mission. Serving as the central communication hub for the referring community, the RRM actively monitors and evaluates the hospital referral process to swiftly resolve issues and continuously improve service quality. This role features a dual reporting structure, with direct oversight from the Referral Group Manager (functional manager) and a secondary reporting line to the local Hospital Director, ensuring comprehensive support and alignment with hospital objectives.

Requirements

• Must possess a valid Driver’s license and clean driving record.
• Must have reliable personal transportation for frequent local travel to referring hospitals.
• Ability to work uncommon hours to support hospital and community activities.

Nice To Haves

• Associate or bachelor’s degree is preferred but not required.
• 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities.
• Professional experience in veterinary medicine or the animal health industry is preferred.
• Excellent communication skills and the ability to work effectively across a variety of channels.
• Proficient technology and computer skills.

Responsibilities

• Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute these goals to drive hospital revenue.
• Consistently engages the referring community with relevant and valuable email, phone, and in-person communications.
• Customizes outreach and interactions based on the individual needs of each referring hospital and doctor.
• Maintains a regular engagement schedule to continually develop positive referral relationships.
• Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
• Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events.
• Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
• Collaborates with Field Marketing to create and distribute marketing collateral for the hospital and for all community events.
• Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools to track performance metrics.
• Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.
• Plans, executes and evaluates all community events.
• Continually builds a competitive knowledge of emergency and specialty veterinary services.

Benefits

• Health plan options that include an optional 100% employer paid plan.
• Dental, vision, disability and life insurances.
• Flex-spending accounts.
• 401(k) with employer match.
• Employee Assistance Program.
• PTO at 3 weeks the first year.
• Uniform allowance.
• Generous CE allowance.
• Generous pet care discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees