Referral Processing Specialist (Remote)

American Addiction Centers•Oak Brook, IL

2d•$20 - $31•Remote

About The Position

Provide support to the day-to-day operations of Customer Service Center. When entering referral, correctly identify insurance coverage, investigate and verify sources of reimbursement and make recommendations based on the information obtained. Follows a standardized workflow to support achievement of goals and standards related to referral processing. Team Work.

Requirements

HS diploma
2 years of experience in a medical office setting
Knowledge of medical terminology and health care industry
Knowledge of Medicare/Medicaid and other third party payers.
Strong communication skills (both oral and written).
Able to work effectively with all colleagues, to ensure the seamless referral processing
Ability to work well in a team environment with a positive attitude
Appreciation of the need for and ability to maintain confidentiality
Rational/logical decision making
Ability to prioritize work and work unsupervised for periods of time
Strong interpersonal skills
Ability to take responsibility for processing referrals within timeframes and responding to queries about Medicare, Medicaid and Managed Care Services.
Competent in the use of a range of software packages including Microsoft Office, Word and Excel (used daily)
Ability to follow through on tasks and communicate between and among team members
Ability to respond to callers professionally and courteously.
Ability to express self clearly and assertively, and work in a busy office
Independent thinker
High energy, self-starter
Effective communicator
Detail oriented
Work flexible hours
Occasional travel to other Advocate and referral locations as necessary in all weather conditions on all types of roads including expressways
10 lbs or less regularly of office supplies/equipment to perform job
20-50 lbs occasionally (e.g. box of of paper)

Nice To Haves

Call center experience a plus

Responsibilities

Provide support to the day-to-day operations of Customer Service Center.
When entering referral, correctly identify insurance coverage, investigate and verify sources of reimbursement and make recommendations based on the information obtained.
Follows a standardized workflow to support achievement of goals and standards related to referral processing.
Team Work.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program