Referral Navigator

Lynn Community Health Care•Lynn, MA

36d

About The Position

Are you someone that can work closely with patients, families, and the care team to ensure timely access to specialty and diagnostic imaging referrals? Are you looking for benefits effective on the first day of employment? Do you want to work where your professional growth and development are a priority? Do you have the ability to ability to manage multiple tasks effectively, follow established protocols, and work within systems? Are you willing to contribute to the team effort by supporting all team members? Do you have previous experience working in a medical office, clinic or hospital with demonstrated attention to detail, preferred? Yes? Please click here to apply for the position of Referrals Navigator at the Lynn Community Health Center. In this role you will: Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensure complete and accurate registration, including patient demographic and current insurance information. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Review details and expectations about the referral with patients.

Requirements

High school diploma or equivalent and have strong organizational skills with demonstrated proficiency in computer applications (Microsoft Office).
Excellent communication skills (written and oral) professional demeanor, good problem solving skills, organized and detail-oriented.
Understanding of Medicare, Medicaid and managed health care plans are necessary qualifications for this position.

Nice To Haves

Epic Ambulatory experience is a plus.
Graduate of a medical secretary program preferred.
English / Spanish bilingual ability is preferred.

Responsibilities

Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
Ensure complete and accurate registration, including patient demographic and current insurance information.
Assemble information concerning patient's clinical background and referral needs.
Per referral guidelines, provide appropriate clinical information to specialist.
Contact review organizations and insurance companies to ensure prior approval requirements are met.
Present necessary medical information such as history, diagnosis and prognosis.
Review details and expectations about the referral with patients.