Referral Navigator

Surgery Partners•Wichita, KS

53d

About The Position

The Referral Navigator serves as the primary liaison between referring providers, patients, and the Pain Center team. This position ensures seamless coordination of new referrals, timely scheduling of initial visits, and consistent communication with all stakeholders. The Referral Navigator provides exceptional customer service at every interaction, ensuring a positive experience for patients and referring offices while supporting operational efficiency and data-driven decision-making within the Pain Center.

Requirements

High school diploma or equivalent required. Certified Nurse's Aide, Certified Medical Assistant or other medical degree/certification highly desired.
Minimum of two years' experience in healthcare scheduling, patient access, or referral coordination required.
Experience in a specialty or pain management clinic highly preferred.
Demonstrated ability to manage multiple tasks while providing exceptional customer service.
Minimum of two years' experience in healthcare scheduling, patient access, or referral coordination required.
Experience in a specialty or pain management clinic highly preferred.
Demonstrated ability to manage multiple tasks while providing exceptional customer service.

Nice To Haves

Certified Nurse's Aide
Certified Medical Assistant
other medical degree/certification
Experience in a specialty or pain management clinic

Responsibilities

Serve as the primary point of contact for referring providers, patients, and families who need assistance in the referral and/or appointment scheduling process.
Process and enter new referrals, as needed, into the electronic medical record (EMR) accurately and promptly.
Schedule initial visits with pain providers based on referral priority, provider preference, and patient needs.
Maintain communication with referring offices to confirm receipt of referrals, request additional information, and update on patient appointment status.
Track referral progress from initial receipt through completion of the patient's first visit.
Provide consistent and compassionate customer service, exceeding expectations in every patient and provider interaction.
Collaborate with clinical and administrative teams to identify barriers to access and develop process improvements.
Generate and submit monthly analytics reports to the Clinic Administrator, including but not limited to: Referral conversion rate Provider visit volumes Total referral volume Average time from referral to scheduled visit
Maintain confidentiality and compliance with HIPAA and organizational policies.
Participate in staff meetings, training, and continuous improvement activities.
Perform other duties as assigned to support the mission and goals of the Pain Center and Kansas Spine & Specialty Hospital.