Referral Management Specialist-1

MUSC (Med. Univ of South Carolina) • Orangeburg, SC

37d • Onsite

About The Position

The Referral Management Specialist reports to the Manager, Call Center Operations. Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient's information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

Requirements

• High School Degree or Equivalent
• 0-6months Work Experience

Responsibilities

• Manage referrals
• Schedule appointments across multiple specialties
• Triage calls using established guidelines
• Answer questions and resolve issues
• Direct clinical concerns to the appropriate care team
• Gather patient information
• Support clinic operations
• Enhance revenue cycle processes
• Provide customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees