Referral Management Specialist I – Charleston

Medical University of South Carolina • Charleston, SC

11d

About The Position

The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC.

Requirements

• Education: Bachelor’s degree from an accredited college or university OR High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment.
• Skills & Requirements: Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting.
• Strong computer proficiency, including Windows, Excel, and web navigation.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service abilities.
• Self-directed with the ability to collaborate across teams.
• Typing speed of 35 cwpm required.

Responsibilities

• Serve as the initial contact for patients and referring providers.
• Facilitate the referral and appointment scheduling process across multiple specialties.
• Use call center protocols and automated systems to manage scheduling and data entry.
• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.
• Collect and verify patient demographic, insurance, and contact information.
• Ensure high-quality customer service and patient satisfaction.
• Maintain a strong understanding of referral workflows and department procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees