Referral Management Liaison

UHS • Colorado Springs, CO

81d

About The Position

The position is responsible for the timely processing of inquiry and referral calls, serving as a liaison to referral sources, physicians, unit staff, and hospital personnel involved with each transfer request. The role includes entering call data into the facility’s database and managing all e-fax applications to process incoming referrals and transfer requests promptly. Effective communication with unit staff, physicians, and Admissions Triage Staff is essential, along with adherence to hospital policies and procedures regarding referral management.

Requirements

• Licensed RN or LPN preferred; Master’s Degree in a Behavioral Health related field.
• Active Licensure in the state of Colorado and annual compliance with state regulations as a Licensed Professional (LMSW, LCSW, LPC, MFT); if applicable.
• 1-3 years of experience in psychiatric health care setting preferred.
• Excellent customer service and communication skills (i.e., verbal and written).
• Ability to prioritize and work well under periods of high stress and pressure.
• Ability to multi-task and demonstrate critical thinking skills.
• Thorough knowledge of psychiatric services and medical capabilities provided by the hospital.
• Ability to work flexible hours.
• Knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills.
• Experience reviewing medical and clinical information to staff appropriately with physician preferred.

Responsibilities

• Comply with all Administrative, Clinical, and Human Resources policies and procedures.
• Actively support the mission, philosophy, and goals of the hospital.
• Communicate with sensitivity to growth, development, and cultural issues.
• Receive all referral/inquiry calls and respond to requests for transfer and assessment in a timely manner.
• Serve and work effectively with patients, families, referral sources, community resources, and departmental and facility co-workers and management team.
• Ensure accurate information is provided to referral sources as requested.
• Collaborate with Business Office staff to ensure that payor information is obtained and verified.
• Collaborate with Business Development team regarding any referral source related needs.
• Manage requests for transfer and admission effectively with referral sources, families, physicians, agencies, and other callers.
• Address at-risk, emotionally disturbed, or crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Maintain working knowledge of Involuntary process and procedure.
• Comply with all EMTALA regulations.
• Enter all call data into facility database.
• Manage facility’s e-fax applications to disposition incoming referrals in a timely manner (15min or Less).
• Utilize facility’s electronic Bedboard for bed management purposes.
• Maintain professional demeanor in dress, attitude, support of unit milieu, and hospital mission and philosophy.
• Perform other duties as assigned.

What This Job Offers

• Number of Employees: 1,001-5,000 employees