Referral & Enrollment Campaign Lead

Care Access

108d

About The Position

As a Referral & Enrollment Campaign Lead, you will be responsible for the success of clinical trials that leverage the Future of Medicine program to contribute to enrollment. This includes leading feasibility analyses to show how the Future of Medicine can contribute to specific clinical trials, ensuring that communications with Future of Medicine members about specific clinical trials are accurate and effective, developing forecasts and plans for how the Future of Medicine will contribute to a trial over time, and measuring the success of referral, screening, and enrollment progress. You will bring an entrepreneurial spirit—trail-blazing new processes where none exist, applying sound judgment, and demonstrating strong professional presence while interacting with pharmaceutical sponsors and internal teams. This role requires resourcefulness, analytical ability, and creativity to design and refine scripts, measure their effectiveness, and present insights that drive patient enrollment success.

Requirements

• Exceptional writing skills with the ability to translate complex medical protocols into accessible, patient-friendly language
• Resourcefulness and entrepreneurial mindset—comfortable creating new processes and innovating solutions where gaps exist
• Strong professional presence and communication skills to engage with pharmaceutical sponsors and stakeholders
• Keen judgment and problem-solving skills, with the ability to balance compliance, accuracy, and patient engagement
• Analytical skills and experience interpreting call data and referral outcomes to inform decision-making
• Collaborative and coachable, with a continuous improvement mindset
• Bachelor’s degree in Business, Engineering, or a related field required; Master’s preferred
• Minimum of 10+ years of professional experience, including 3–5 years in clinical research, pharma, or biotech

Responsibilities

• Develop forecasts and plans for how the Future of Medicine will contribute to specific clinical trials
• Write, assess, and refine medical referral scripts for various clinical trials, ensuring clarity, accuracy, and accessibility
• Develop training materials and lead sessions to equip outreach teams with effective communication strategies
• Monitor effectiveness of scripts by listening to referral calls and analyzing transcripts, identifying what resonates with patients and what can be improved
• Coordinate efforts across internal teams such as digital marketing, operations, and member services to ensure that we are executing effectively against plans and achieving successful outcomes
• Analyze referral outcome data to evaluate script performance and prepare insights for leadership and sponsors
• Track and communicate on performance metrics for referral initiatives, identifying opportunities for continuous improvement
• Trail-blaze new processes and best practices to optimize outreach efforts and act as a subject matter expert for ongoing enhancements
• Collaborate with outreach teams to identify and implement improvements
• Collaborate with clinical teams to ensure scripts align with study protocols

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree