ChenMed-posted 3 months ago
Full-time • Entry Level
Greenacres, FL
1,001-5,000 employees
Ambulatory Health Care Services

The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members. This position is essential in coordinating and processing patient referrals to completion with precision, detail, and accuracy, ensuring that patients receive the care they need in a timely manner.

  • Coordinates and processes patient referrals to completion with precision, detail and accuracy.
  • Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
  • Schedules patient appointments with preferred providers and notifies them of appointment information.
  • Uses Web IVR to generate authorizations for various services.
  • Completes orders with proper documentation on patient scheduling and notifications.
  • Sends referrals to specialist offices and confirms receipt.
  • Participates in physician/clinician daily huddles and communicates effectively regarding patient needs.
  • Enters all inpatient and outpatient elective procedures in HITS tool.
  • Ensures rescheduling of missed appointments and communicates with physicians/clinicians.
  • Addresses referral-based phone calls for Primary Care Physicians panel.
  • Completes and addresses phone messages within 24 hours of call.
  • Checks out patients based on their assigned physician/clinician.
  • Retrieves consultation notes from the consult tracking tool.
  • Follows up on Home Health and DME orders to ensure patient receives services ordered.
  • Provides extraordinary customer service to all internal and external customers.
  • High School diploma or equivalent required.
  • Up to one (1) year of relevant work experience required.
  • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
  • Healthcare experience in a clinical setting, preferably within the Medicare HMO population is a plus.
  • CPR for Healthcare Providers is preferred.
  • A valid driver's license in State of employment is required.
  • Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
  • Great compensation
  • Comprehensive benefits
  • Career development and advancement opportunities
  • Work-life balance
  • Opportunities to grow
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