Referral Coordinator

Kinwell • Redmond, WA

384d • $45,000 - $67,500

About The Position

The Referral Coordinator plays a crucial role in managing referral operations at Kinwell's clinics, ensuring that patients receive timely and appropriate referrals. This position involves standardizing referral policies, collaborating with clinicians and support staff, and acting as a key point of contact for patients and specialists. The role emphasizes personalized care and aims to enhance the overall patient experience by addressing referrals efficiently and effectively.

Requirements

• H.S. Diploma or GED plus 5 years of prior medical practice experience, OR associate's degree plus 3 years of prior medical practice experience.
• Experience in a customer service environment.
• Experience using EPIC (preferred).
• Demonstrated intermediate knowledge of PCs, word processing, data entry, and EMRs.
• Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).
• Excellent critical thinking, flexibility, problem-solving, and written and verbal communication skills.
• Ability to manage difficult or emotional customer/patient situations.
• Excellent interpersonal skills including phone communication.
• Skill operating computer in a Windows environment utilizing Outlook, Word, and Excel.
• Ability to interact effectively with colleagues and management at all levels.
• Independent decision-making skills and ability to influence others to resolve issues.
• Ability to work as a member of a team or independently without supervision or direction.
• Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with healthcare regulations and compliance.

Responsibilities

• Ensure current and standardized referral policies and workflows.
• Prioritize patient referrals by their urgency and address them in a timely manner.
• Participate in orientation and training of referral personnel.
• Ensure complete demographic, insurance, and appropriate clinical information is sent to referred specialists.
• Contact insurance companies to ensure prior approval requirements are met.
• Present necessary medical information to insurance companies to prove medical necessity of services.
• Review details and clarify expectations about the referral with both the ordering providers and patients.
• Request new referrals to be ordered when applicable.
• Develop and implement systems as required by EMR functionality and/or regulatory agencies.
• Identify and utilize community resources; establish relationships with servicing providers and personnel.
• Act as the point of contact for patients and specialists for any questions or concerns.
• Assist in problem-solving issues related to the patient's referral due to language or social barriers.

Benefits

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and ADD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED