Referral Coordinator-Full Time-Crystal Lake

American Addiction Centers • McHenry, IL

4d • $21 - $32

About The Position

The Referral Coordinator position is responsible for coordinating all referral requests and following up on all necessary documentation, certification and authorization requirements. A key responsibility is use of the automated managed care information system to process referrals.

Requirements

• H.S. diploma or G.E.D.
• 3-4 years experience in a managed care organization, hospital or physician’s office with 1 year referral experience
• Excellent medical terminology comprehension and its effective usage
• Completion of 1 Medical Terminology class with certificate of completion.
• Excellent communications skills.
• Computer literate
• 35 wpm keyboarding preferred
• Experience with IDX, Windows and other I.S. systems
• Good organizing skills.
• Good problem-solving skills
• Ability to handle difficult calls and maintain professional conduct
• Excels as a team player
• Flexible with job responsibilities
• Ability to work independently.
• Ability to handle stress and high workload volumes.
• Ability to communicate denial of services to members and providers.
• Ability to lift up to 35 pounds without assistance.

Responsibilities

• Collects all referrals from medical staff daily and obtains any necessary approvals from attendings.
• Works in all aspects of the referral process, including processing referrals for patients based on primary care physician orders and follow up specialists service recommended.
• Generates necessary correspondence or calls to patients, physicians and office staff, managed care organizations or vendors requesting additional information and requirements for referral authorization.
• Communicates with appropriate Physician, nursing staff and patients regarding follow-up status of referrals.
• Prepare correspondence, input referral information in the automated system, collects additional medical necessity supporting documentation and provide to appropriate parties for approval.
• Attend PHO and other vendor meetings as required to discuss changes in processing requirements.
• Identifies potential problems (i.e., labs, x-rays, procedures, and other physicians) with payment of charges from referral by communication with PHO and other managed care specialists.
• Reviews all payor requirements by type of service and organizes materials to ensure appropriate referral and that steps are followed to avoid claims denials.
• Investigates diagnosis codes and medical necessity guidelines to determine if appropriate based on payor guidelines.
• Discusses any discrepancies with physician for correct coding of referral.
• Provide correct codes both ICD9 and CPT and explains coverage to ordering physician.
• Input codes into automated system and discuss any certification requirements with vendor’s nurse certification specialist.
• Monitors approval status and resubmit request as necessary.
• Identifies need for appeal process with insurance companies and Medicare and initiates process.
• Participate in education and eligibility problem resolution.
• Works with attendings and nurses in the education of physician office staff on referral procedures.
• Acts as a resource to customers and help resolve referrals, claims and eligibility issues.
• Communication with manager, program director, other health care professionals, and various staff in a positive fashion in order to promote patient satisfaction, quality services delivered and resolution of issues.
• Verify eligibility of patients including problem resolution with Advocate MSO and various managed care organizations.
• Identifies and maintains appropriate communication with supervisor involving problems and observations in course of daily operations.
• Other duties as needed.
• Establish controls and a tickler system set-up to see if services are obtained.
• Maintain tracker to ensure: Patient received the services ordered before termination of the referral. Patient have proper paperwork before going to the referral site. Results are received from the specialist prior to the patient’s next appointment.
• Respond as needed to same day request from patient, if patient urgently needed to see a specialist or forgot paperwork.
• Assures that referral documentation is filed in the medical record and physician sees clinical results of the referrals based on a tracking system put in place.
• Collect all faxed or mailed in consultant reports for referred patients.
• Sort and place in physician mail boxes for review with patient chart.
• Assure that physician has signed off acknowledging review.
• File data in patient chart and re-file the record in the medical records file room.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees