Referral Coordinator

The US Oncology Network • Spokane Valley, WA

11h • Onsite

About The Position

For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. Their collective passion to fight against cancer is what motivates and inspires them every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. They provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey and are searching for dedicated professionals who share their passion in saving lives. Cancer Care Northwest is hiring a full-time Referral Coordinator. This position is primarily responsible for securing authorizations for services ordered by CCNW providers. In the course of this job they will do insurance verification, assist in maintaining accurate patient records, and work with Account Follow up to assist in resolving denials around authorizations. The role supports and adheres to the Cancer Care Northwest/US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Three (3) years' medical business office experience (authorizations preferred)

Nice To Haves

• Some receptionist or office experience preferred.

Responsibilities

• Assists with maintaining accurate insurance, demographic, and eligibility information.
• Confirms patient insurance verification and eligibility in order to determine authorization requirements.
• Obtains pre-authorization of services and/or
• Resolves patient questions and concerns regarding insurance authorizations. Refers patient to appropriate team if they voice concern over out of pocket costs.
• Reviews paper and electronic completed authorizations for accuracy, forwards for HIM scanning to patient chart.
• Works with Account Follow Up team to assist with denials around authorization issues.
• Performs all other duties/responsibilities as necessary or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees