Referral Coordinator

Stride MD•Aventura, FL

19h•Onsite

About The Position

The Referral Coordinator for the Endocrinology practice is responsible for managing and coordinating patient referrals and authorizations related to endocrine disorders, including diabetes, thyroid conditions, osteoporosis, adrenal and pituitary disorders. This role ensures referrals are processed accurately and efficiently while supporting continuity of care and exceptional patient service..

Requirements

Ability to multitask in a fast-paced environment
Professional demeanor and patient-focused attitude
Problem-solving and follow-up skills
Strong time management and teamwork abilities

Responsibilities

Patient Check-Out Check patients out after their medical visit in a timely and professional manner
Schedule follow-up appointments and reschedule, procedures, and testing as directed by the provider
Review visits summaries and ensure all required documentation is complete
Collect copays, deductibles, and outstanding balances when applicable
Provide patients with instructions related to referrals, follow-ups, and billing questions
Verify insurance eligibility and benefits prior to or at the time of check-out
Confirm coverage for visits, procedures, imaging, and referrals
Identify insurance discrepancies and communicate issues to patients clearly
Document eligibility verification accurately in the electronic medical record (EMR)
Fill in gaps in provider schedule, answer phones when needed, assist check in as needed.
Process provider-ordered referrals in a timely and accurate manner
Submit referral requests to insurance companies and follow payer guidelines
Track referral status and follow up as needed
Communicate referral requirements and responsibilities to patients
Maintain accurate referral documentation and ensure completion
Maintain patient confidentiality in accordance with HIPAA regulations
Communicate effectively with providers, clinical staff, billing, and insurance companies
Handle patient inquiries related to referrals, eligibility, and follow-up care
Maintain organized records and ensure accuracy in the EMR system