Referral Coordinator WellMed at Sebastian, FL
About The Position
Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/ GED or higher
- 1+ years of health care related experience
- Basic proficiency in Microsoft Office applications including Excel, Word and Outlook
- This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
Nice To Haves
- Medical Assistant experience
- Knowledge of basic medical terminology
- Referral management experience
- Medical Insurance experience
- Customer Service experience
- Bilingual
- Effective verbal and written communication skills
- Detail oriented with organizational and time management skills
Responsibilities
- Manage the internal/ external referral process and daily referral reconciliation
- Answers telephone and assists caller through the phone queue and back office phone line
- Participate in clinic and market education/training, as needed and/or required
- Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality
- Deliver quality customer service, managing the referral process professionally and timely
- Work independently and act as a resource or subject matter expert (SME) for others
- Manage and prioritize tasks that may include compiling reports and spreadsheets
- Maintain professionalism and positive service attitude with all internal and external customers/peers
- Performs all other related duties as assigned
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
