Referral Coordinator

Sacred Circle • Salt Lake City, UT

1d

About The Position

As an health division of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Sacred Circle Healthcare is seeking a full-time Referral Coordinator.

Job Summary

Responsible for processing referrals to specialty care, completing prior authorization, and coordinating logistics of specialty care on behalf of and with patients.

Requirements

• High school diploma or GED equivalent.
• Two (2) years of credible experience.
• Knowledge of basic medical terminology terms.
• Proficient knowledge of office equipment including fax machine, copier, computer, telephones, etc.
• Skills in determining urgent/priority cases.
• Skills in organization and working as a team.
• Skills in developing and maintaining effective working relationships with patients, medical staff, and public.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to handle confidential and sensitive information.
• Ability to comprehend and follow written and verbal instructions.
• Ability to communicate in a fast-paced environment.
• Ability to enter in data accurately with attention to detail.
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to apply HIPPA policies and procedures.

Nice To Haves

• Experience working with the Native American community.
• Experience working in a healthcare setting.

Responsibilities

• Welcomes patients/clients/visitors, determines purpose of visit and directs them to the appropriate person or department.
• Checks in patients and properly documents registration.
• Verifies insurance and verifies patient demographics.
• Schedules, cancels, and reschedules patient appointments.
• Collects co-pays and cash from patients, gets authorization on credit cards.
• Enters charges, payments, and balances into the computer.
• Files and retrieves medical records. Copying and faxing duties.
• Practices and adheres to the Mission, Vision, and Values Statement.
• Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures.
• Responsible for keeping patient waiting areas, office, and files clean and organized.
• Communicates with patients and referring providers to ensure follow-through with referrals.
• Initiates, tracks, and updates status of all referrals for patients in a timely manner.
• Receives, tracks, and obtains insurance authorization from insurance carriers for patient visits.
• Communicate delays to physicians/medical assistants.
• Upkeep of referrals obtained.
• Request records as needed for referral coordination by assisting patient to complete appropriate forms and communicating with referral entity.
• Schedules appointments with referrals, communicate scheduled appointment dates to patient, schedule follow up care as ordered by provider.
• Covers front desk Patient Service Representative (PSR) duties when in need of coverage.
• Contacts the patient regarding any pending referrals, works to eliminate barriers.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Follow all HIPPA requirements to maintain patient confidentiality.
• Follows up on and requests medical records.
• Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures.
• Practices and adheres to the Code of Conduct and Mission and Values Statements.
• Other Duties as Assigned

Benefits

• Competitive pay
• Healthcare coverage for you and your family
• Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees)
• Retirement matching to invest in your future
• Colleagues that are unparalleled
• A culture that is second to none
• All employees are able to see our in-house providers (Primary Care, Optometry, Dental, Pharmacy)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees