Referral Coordinator

Solaris Health Holdings LLC • Grand Rapids, MI

7d

About The Position

Are You the "Missing Piece" in the Patient Journey?
At Urologic Consultants, we know that high-quality patient care starts long before the doctor enters the room. It starts with a seamless referral process. We are looking for an organized, detail-oriented Referral Coordinator to join our Grand Rapids team.
If you love solving the "insurance puzzle," coordinating with physician offices, and ensuring every patient record is perfect, this is the role for you.
The Better Way to Work
The "Gold Standard" Schedule: Monday through Friday, 8:00 AM – 5:00 PM. No nights, no weekends, no holidays.
A Professional Focus: Trade the chaos of general primary care for a specialized urology environment where you can become a subject matter expert.
Stability You Can Count On: 40 hours per week, a guaranteed schedule, and a team that values your role as the backbone of our clinic.
Your Impact at Urologic Consultants
As our Referral Coordinator, you are the gatekeeper of the patient experience. You will:
Own the Referral Process: Manage new and existing referrals, ensuring all documentation is secured from referring physicians.
Be the Insurance Expert: Navigate insurance verifications and secure authorizations to ensure patients get the care they need without delays.
Ensure Data Integrity: Maintain 100% accuracy in our EMR, recording referrals, updating co-payments, and completing patient charts.
Coordinate Success: Bridge the gap between the front office and clinical providers to keep the day running smoothly.
The Referral Coordinator serves as the primary contact/resource person for patients, primary care physicians and other healthcare service providers. The Referral Coordinator is responsible for answering and appropriately managing incoming telephone calls, verification of benefits and services, scheduling patient appointments, and responding to patient information needs.

Requirements

• Experience: 1+ years in a medical office (Urology or specialized insurance knowledge is a major plus).
• Communication: Exceptional phone etiquette and the ability to speak clearly with both patients and provider offices.
• Technical Savvy: Comfort with EMR systems and Microsoft Office.
• Education: High School Diploma or equivalent.
• Knowledge of medical terminology.
• Delivers exceptional patient service throughout all interactions.
• Phone etiquette skills.
• Must be able to communicate clearly in person and over the telephone.
• Ability to follow up on all communications.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Complies with HIPAA regulations for patient confidentiality.
• High School Diploma or equivalent required.
• 1 year of experience working in a medical office preferred.

Nice To Haves

• Urology or specialized insurance knowledge is a major plus.
• Knowledge of insurance is preferred.
• Urology experience preferred.

Responsibilities

• Works on new patient and existing patient referrals.
• Verifies the type of insurance and proper authorization as needed.
• Contacts the referring physician to obtain the referral form.
• Obtains any added documents as needed.
• Records referrals in computer.
• Ensures that new patient charts are complete.
• Updates co-payments in the computer.
• Mails new patient packets.
• Assists with all front office related duties as needed.
• Performs other position related duties as assigned.

Benefits

• Paid Time Off (PTO), Sick Time, and Paid Holidays.
• 401(k) Retirement Plan.
• Full Benefits Package: Comprehensive Health, Dental, and Vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees