Referral Coordinator

We Care Daily Clinics•Auburn, WA

5h•Onsite

About The Position

We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility located in Auburn that provides treatment for addiction in a person-centered environment. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.

Requirements

High school diploma or equivalent required
2+ years of experience in healthcare referral coordination, patient navigation, or medical case management required
Familiarity with healthcare documentation, insurance authorizations, and EHR systems
Strong communication, organization, and time-management skills
Demonstrated ability to manage high referral volumes with attention to accuracy and timeliness
Commitment to trauma-informed, culturally responsive care

Nice To Haves

Associate’s or Bachelor’s degree in Health Administration, Social Work, or related field preferred
Bilingual (English/Spanish or other language) preferred

Responsibilities

Process and track all referrals within We Care Daily Clinics across departments (medical, counseling, case management, nursing, and safety).
Facilitate referrals to outside providers or agencies for services outside our Clinic scope (e.g., specialty medical care, imaging, behavioral health, housing, social services).
Receive and review referrals coming into We Care from other facilities or providers within 24 hours of receipt; ensure timely scheduling, documentation, and communication.
Verify member eligibility and secure prior authorizations when required.
Maintain accurate and timely records in the EHR and referral tracking system; update status changes and outcomes.
Prevent unclosed or lost referrals (“referral leakage”).
Ensure all actions align with HIPAA and 42 CFR Part 2 confidentiality regulations, especially when handling substance use disorder-related information.
Contact members regarding referral details, explain next steps, confirm appointments, and address barriers to care.
Maintain positive and provider feedback on communication and support.
Partner closely with Care Navigators, Medical Providers, SUDPs, and Clinic Leadership to ensure coordinated member care.
Support staff onboarding and provide ongoing guidance on referral procedures and documentation expectations.
Generate and maintain monthly referral reports, including referral volume, completion rates, turnaround times, and barriers.
Identify referral process gaps, propose workflow improvements, and support implementation.