REFERRAL COORDINATOR

Christ Community Health Services•Memphis, TN

About The Position

The Referral Coordinator assists the care team by coordinating care for scheduled patients and proactively organizing care for patients not on the schedule, thus offering complete preventive care for all patients empanelled on the team, especially those with serious, complex, or chronic health conditions or psychosocial issues.

Requirements

Interpersonal communication and mediation skills to successfully collaborate with a diverse staff in a variety of capacities throughout the organization.
Organizational skills for ensuring the completion of a large volume of work in a systematic manner.
Initiative and creativity for problem solving and pro-active improvement of the clinic operations.
Capable of exemplifying the values of Christ Community Health Services in all circumstances.
High school diploma required.
Clinical and/or practice management experience preferred.

Nice To Haves

Relevant college degree or experience in a health care setting preferred.
Bilingual candidates could be preferred in some locations.

Responsibilities

Identify appropriate resources to meet patients’ needs in a timely and cost effective manner
Schedule or facilitate patient referrals for external diagnostic testing or services
Obtain insurance authorization for appointments or procedures when necessary, and act as a liaison between patients and insurance company as needed
Provide information to patients about external providers as needed to coordinate effective provision of services to the patient
Effectively communicate with patients, hospitals, insurance companies, and other providers to properly coordinate care and ensure the completion of necessary services
Complete follow up activities for incomplete referrals and respond appropriately (i.e. make another appointment, contact patient, contact referral site for report, etc.)
Maintain accurate and timely data for properly tracking, reporting and conducting follow-up on all of the above activities
Use and update directory of resources in the service area to meet basic healthcare and supportive services needs
Perform data entry as required by grants and other programs
Facilitate communication between patients, providers and other clinical support staff
Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
Be knowledgeable of and in compliance with applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments. Maintain patient confidentiality according to HIPAA and the CCHS Confidentiality Agreement.
Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
Work a reasonable schedule, which may include an assignment at any location and during any of the hours that CCHS provides services.
Perform other tasks as needed, but which are not detailed within this job description.
Performing other duties as required to assist CCHS in achieving its mission.