Referral Coordinator

Gastromed, LLC•Coral Gables, FL

27d

About The Position

The Referral Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries.

Requirements

High School Diploma or equivalent required.
Bi-lingual English/Spanish preferred; must be able to read, write, and speak English.
2-3 years of related referral experience in a medical setting preferred.
Strong people skills.
Data entry skills.
Attention to detail.
Strong organizational skills and ability to multi-task effectively.
Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
Basic computer skills to be able to recognize and understand our EMR System.
Excellent communication, Customer Service, and telephone skills.
Strong organizational skills and ability to multi-task effectively.
Must be able to work independently with minimal supervision in a fast-paced environment.
Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
Must be dependable and conduct him/herself in a professional manner.
Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
Must be able to follow policies and procedures.

Nice To Haves

Bi-lingual English/Spanish preferred; must be able to read, write, and speak English.
2-3 years of related referral experience in a medical setting preferred.

Responsibilities

Process referral authorizations for procedures as ordered by the physician.
Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date.
Obtains any clearance required for the procedure.
Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have.
Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc.
Assist patients with inquiries or concerns and ensure patients’ expectations are met.
Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure.
Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages.
Confirm daily patient attendance for procedures with the surgical center and the hospitals.
Ensure that the volume of procedures and patient confirmations are accurate for each provider.
Answering incoming calls in a professional, courteous and timely manner.
Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.