Referral Coordinator

PUTNAM COUNTY HOSPITAL•Greencastle, IN

30d•Onsite

About The Position

The referral coordinator is responsible for referral operations within the physician clinics, establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization, coordinating and referral functions with all other departments.

Requirements

Education: HS Graduate/Equivalent
Age: 18+
Strong customer service focus
Effective verbal and written communication skills
Able to work as part of a team
Strong organizational and time management skills
Able to prioritize effectively
Good judgement, resourcefulness, and problem solving abilities
Able to take initiative and follow thorugh with delegated tasks
Able to act with integrity, professionalism, and confidentiality

Nice To Haves

Previous medical office and referral experience preferred

Responsibilities

Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
Ensure complete and accurate registration, including patient demographic and current insurance information
Assemble information concerning patient's clinical background and referral needs.
Per referral guidelines, provide appropriate clinical information to specialist
Contact review organizations and insurance companies to ensure prior approval requirements are met.
Present necessary medical information such as history, diagnosis and prognosis.
Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
Review details and expectations about the referral with patients
Ensure that referrals are addressed in a timely manner
Remind patients of scheduled appointments via mail or phone
Identify and utilize cultural and community resources.
Establish and maintain relationships with identified service providers
Abide by HIPPA and Hospital policies & procedures
Assists with Prior Authorizations as needed
Performs other duties as assigned