Referral Coordinator

BluePearl•Seattle, WA

13d•$24 - $32

About The Position

BluePearl Pet Hospital is now hiring for a professional, customer-service oriented Referral Coordinator to join our team! Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Responsibilities

You schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
You resolve any case-related concerns prior to appointment.
You maintain assigned specialty service(s) email and follows departmental email triage procedures.
You gather pertinent information to ensure client understands financial obligations.
You act as primary point of contact for clients and potential clients in their assigned specialty service(s).
You perform post-procedural and post-surgical phone call follow up with clients.
You receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
You work with primary DVMs regarding requests and routine questions.
You provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
You ensure necessary communication regarding treatment is provided timely and documented appropriately.
You provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Our associates are leveled by their skillset and move up in level as they gain more skills and experience.
We are focused on developing our associates into leaders through talent development programs and leadership workshops.
As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment