Referral Coordinator - Transplant Administration

Hartford HealthCare • Hartford, CT

1d

About The Position

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast’s largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization.

The Referral Coordinator is responsible for ensuring patients receive timely, accurate, and well-coordinated access to care. This position serves as a key liaison among patients, providers, and external facilities by managing referrals, verifying required documentation, and coordinating appointments in compliance with organizational and regulatory standards.

Requirements

• Strong attention to detail and accuracy
• Ability to manage multiple referrals simultaneously in a fast-paced environment
• Professional and effective communication skills with patients and healthcare providers
• Strong problem-solving, follow-up, and organizational skills
• Team-oriented with the ability to work independently
• High School Diploma required
• Minimum of one year of experience as a medical receptionist or in care coordination required
• Strong written and verbal communication skills

Nice To Haves

• Previous customer service experience in a medical setting preferred
• Epic experience preferred

Responsibilities

• Review and process incoming referrals to ensure completeness, accuracy, and program eligibility.
• Verify insurance coverage, authorization requirements, and referral criteria as applicable.
• Coordinate and schedule patient appointments efficiently to support timely care delivery.
• Communicate with patients to explain referral processes, appointment details, and next steps.
• Collaborate with physicians, surgeons, and clinical staff to ensure appropriate patient placement and continuity of care.
• Communicate with referring providers regarding incomplete or inappropriate referrals, or when patients are unable to be reached.
• Maintain accurate, up-to-date documentation within the electronic medical record (EMR).
• Coordinate with external facilities, such as dialysis centers and specialty clinics, to support seamless care transitions.
• Ensure compliance with organizational policies, HIPAA regulations, and quality standards.

Benefits

• With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
• Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
• We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.
• Every moment matters. And this is your moment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED