Referral Coordinator

US Eye•North Charleston, SC

1d•Hybrid

About The Position

About US Eye: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and five surgery centers, led by 95 providers and over 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolina's, and Virginia. About Carolina Eyecare Physicians: Carolina Eyecare Physicians is one of the nation’s leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we are proud to offer our patients convenient access to nationally renowned surgeons, compassionate staff members and cutting-edge technology. For over 30 years, the board-certified ophthalmologists and optometrists at Carolina Eyecare Physicians have provided for the eye care needs of Lowcountry patients. Our Mission is to “Bring Clear Vision to Life” through compassionate relationships and the unending pursuit of excellence in eye care. At Carolina Eyecare Physicians, we strive to provide our patients with the opportunity to experience a more rewarding and enjoyable life. We hope you come in with high expectations and leave with them exceeded. We consider it an honor to be entrusted with your care. JOB SUMMARY: The Referral Coordinator is responsible for the timely processing of provider referrals.

Requirements

Innovative, results-oriented, and high-energy professional with a track record of success.
Strong work ethic, hands-on individual who can work with staff to provide the best possible patient experience.
Demonstrates a high sense of urgency and accuracy and can handle multiple priorities and time demands.
Excellent interpersonal, communication, and presentation skills.
Ability to interact and communicate effectively with management, patients, and peers.
Demonstrated ability to follow oral and written instructions.
Ability to multi-task, work in a fast-paced environment, and manage time accordingly to meet deadlines and requirements of the organization.
High School Diploma or GED
Customer service experience
Prior medical or front office experience.

Nice To Haves

Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.
Previous experience in a call center environment.

Responsibilities

Ensures the appropriate status has been added systematically, enabling regular follow-up to scheduled appointments.
Answers incoming phone calls.
Appropriately schedules / reschedules appointments.
Coordinates receipt of records from referring provider before appointments
Respond professionally to both written and telecommunications promptly.
Demonstrates ability to coordinate with others.
Assist manager with enterprise reporting of referral status.
Provide training to new team members and retraining to existing team members.
Act as a front-line resource for questions.
Responds timely to inquiries from colleagues outside of the department.
Fosters a positive and collaborative team environment.
Assists with optimizing processes.
Professionally communicate with the team.
Participates in team training opportunities.
Responds timely to patient and provider inquiries, concerns, and complaints, escalating to leadership when appropriate.
Ensures a high level of patient satisfaction through effective communication and problem-solving.
Serves as a first-level responder to provider complaints.
Produces work within the quality assurance standard.
Meets the productivity standard.
Maintains up-to-date knowledge of the patient access center protocols and best practices.
Follow all documented protocols.
Maintains privacy and confidentiality standards and regulations.