Referral Coordinator - Virtual/Remote

MultiCare Health System

1d • $23 - $33 • Remote

About The Position

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, Core Business Hours Department Addendum: Referral Coordinator Position Overview The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines. Work Arrangement Work Location: 100% virtual Technical Requirements: High-speed internet (minimum 100 Mbps download / 20 Mbps upload) HIPAA-compliant home office setup with desk and chair Dual monitors and ability to troubleshoot basic technical issues Proficiency in Microsoft Teams, Outlook, and EMR systems Enrollment in Imprivata Two-Factor Authentication (2FA) Key Responsibilities Coordinate, process, and redirect referrals across MHS Verify insurance eligibility and secure prior authorizations Ensure referrals are coded accurately with ICD and CPT codes Monitor timeliness of chart notes and results Obtain and scan clinical documentation into EMR Create/update patient accounts and registration details Communicate referral status to patients and providers Document all referral activity and communications Respond to inquiries from patients, providers, and insurance plans Advocate for patients and troubleshoot referral issues Collaborate with providers and support staff on authorization reviews Research eligibility and benefits; resolve claim denials Maintain reliable attendance per MHS policy Required Qualifications Minimum 2 years of customer service experience in healthcare or insurance Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling Strong written communication and multitasking skills Ability to sit and work at a computer for extended periods Values-Based Behaviors Referral Coordinators are expected to embody MHS core values: Respect: Seek first to understand Integrity: Do the right thing Stewardship: Live lean Excellence: Be your best / Act for safety’s sake Collaboration: Team up Kindness: Create warmth and comfort Joy: Bring joy in all you do Performance Expectations Meet organizational competency standards Demonstrate discretion, tact, and professionalism under pressure Maintain accurate and timely documentation Continuously learn and adapt to evolving processes and systems Position Summary The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services. Responsibilities You will expedite administrative requirements and logistics You will serve as a resource on referrals and insurance plan guidelines You will apply discretion, good judgment, and professional communication to all work experiences You will regularly utilize your independent decision-making capacities and strong interpersonal skills

Requirements

• Minimum 2 years of customer service experience in healthcare or insurance
• Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling
• Strong written communication and multitasking skills
• Ability to sit and work at a computer for extended periods
• High school graduate or equivalent preferred
• Two (2) years of experience working in a medical setting or insurance company

Nice To Haves

• Experience in managed care desired
• Experience with CPT and ICD coding, preferred

Responsibilities

• Coordinate, process, and redirect referrals across MHS
• Verify insurance eligibility and secure prior authorizations
• Ensure referrals are coded accurately with ICD and CPT codes
• Monitor timeliness of chart notes and results
• Obtain and scan clinical documentation into EMR
• Create/update patient accounts and registration details
• Communicate referral status to patients and providers
• Document all referral activity and communications
• Respond to inquiries from patients, providers, and insurance plans
• Advocate for patients and troubleshoot referral issues
• Collaborate with providers and support staff on authorization reviews
• Research eligibility and benefits; resolve claim denials
• Maintain reliable attendance per MHS policy
• Expedite administrative requirements and logistics
• Serve as a resource on referrals and insurance plan guidelines
• Apply discretion, good judgment, and professional communication to all work experiences
• Regularly utilize your independent decision-making capacities and strong interpersonal skills

Benefits

• Competitive tuition assistance
• Award-winning residencies
• Fellowships and career development to invest in your future
• Generous PTO
• Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED