Referral Coordinator

US Eye • North Charleston, SC

5d • Onsite

About The Position

The Referral Coordinator is responsible for the timely processing of provider referrals.

Requirements

• Innovative, results-oriented, and high-energy professional with a track record of success.
• Strong work ethic, hands-on individual who can work with staff to provide the best possible patient experience.
• Demonstrates a high sense of urgency and accuracy and can handle multiple priorities and time demands.
• Excellent interpersonal, communication, and presentation skills.
• Ability to interact and communicate effectively with management, patients, and peers.
• Demonstrated ability to follow oral and written instructions.
• Ability to multi-task, work in a fast-paced environment, and manage time accordingly to meet deadlines and requirements of the organization.
• High School Diploma or GED
• Customer service experience
• Prior medical or front office experience.

Nice To Haves

• Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.
• Previous experience in a call center environment.

Responsibilities

• Ensures the appropriate status has been added systematically, enabling regular follow-up to scheduled appointments.
• Appropriately schedules appointments across markets.
• Coordinates receipt of records from referring provider before appointments
• Respond professionally to both written and telecommunications promptly.
• Demonstrates ability to coordinate with others.
• Assist manager with enterprise reporting of referral status.
• Provide training to new team members and retraining to existing team members.
• Act as a front-line resource for questions.
• Responds timely to inquiries from colleagues outside of the department.
• Fosters a positive and collaborative team environment.
• Assists with optimizing processes.
• Professionally communicate with the team.
• Participates in team training opportunities.
• Responds timely to patient and provider inquiries, concerns, and complaints, escalating to leadership when appropriate.
• Ensures a high level of patient satisfaction through effective communication and problem-solving.
• Serves as a first-level responder to provider complaints.
• Produces work within the quality assurance standard.
• Meets the productivity standard.
• Maintains up-to-date knowledge of the patient access center protocols and best practices.
• Follow all documented protocols.
• Maintains privacy and confidentiality standards and regulations.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees