Referral Coordinator

McFarland Eye Care•Little Rock, AR

6d•Onsite

About The Position

Our Referral Coordinator is the go-to for all things related to patient referrals. This role ensures no patient falls through the cracks, whether they’re being referred into MEC or sent out for additional care. You'll be the connection point between patients, referring providers, our Team, and external specialists. If you're detail-oriented, organized, and passionate about patient care, you’ll thrive in this role.

Requirements

Minimum 2 years of college
Experience in a referral coordination or front office role (ophthalmology or specialty clinic experience preferred)
Strong knowledge of insurance verification and pre-authorization processes
Excellent communication and customer service skills
Proficiency with scheduling systems and third-party platforms like Referify
Highly organized with the ability to manage multiple tasks and timelines
Team player who thrives in a fast-paced environment
Regularly stand, walk, and sit
Occasional stress from workload or from dealing with upset patients or emergency situations
Normal vision and hearing needed
Must be able to lift up to 25 pounds

Nice To Haves

Experience in a referral coordination or front office role (ophthalmology or specialty clinic experience preferred)

Responsibilities

Receive, maintain, and take timely action on referrals from all third-party platforms, internal providers, and outside sources
Manage the full referral life cycle: contact the patient, schedule their appointment, verify insurance, acquire pre-authorizations when needed, and properly close the referral in the system
Use Referify to manage and streamline referral workflows and ensure proper documentation and follow-up
Communicate consistently with referral sources to ensure patient information and registration are complete
Provide patient updates to referring sources and facilitate smooth care transitions
Coordinate with our Patient Experience Manager on needs or trends identified through external referrals
Answer phones professionally and courteously; ensure prompt follow-up on voicemails, messages, and electronic communications
Schedule patients with the appropriate MEC physician based on their needs, diagnosis, and insurance
Respond to online appointment requests and patient inquiries regarding referral status
Cancel and reschedule appointments as needed, ensuring all updates are communicated appropriately
Create a warm and welcoming first impression for patients entering our care- MEC is where they should feel known, safe, and supported
Verify and correct patient addresses using appropriate systems
Meet or exceed identified referral volume metrics as set by management
Assist with other administrative or clinic-related tasks as assigned
Other duties as assigned.