Referral Coordinator

Akido•Rancho Cucamonga, CA

11h•$21 - $23•Onsite

About The Position

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology, including CPT and ICD-10 codes.
At least 1 year of experience as a Referral Coordinator or in processing prior authorizations, in any specialty.
Strong collaborator with a positive, team-focused mindset.
Enthusiastic about contributing to a supportive and team-oriented culture.

Responsibilities

Request prior authorizations from a variety of health plans for visits, procedures, and referrals.
Monitor and track the status of patient referrals, following up with health plans as needed.
Maintain accurate and detailed records of patient referrals, including referral forms and documentation of communication.
Ensure compliance with documentation and data entry protocols.
Verify patient insurance coverage.
Provide regular updates to healthcare providers and management on referral trends and issues.
Collaborate with healthcare providers and staff to identify opportunities for improving the referral process.
Be open-minded to process changes and new technologies.
Ensure compliance with healthcare regulations, including HIPAA and relevant state and federal guidelines.
Maintain confidentiality and security of patient information.