Referral Coordinator

Haggai Healthcare•Phoenix, AZ

17h

About The Position

The Referral Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with each referral source, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns.

Requirements

High School Diploma
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving skills with previous customer service experience.
Basic knowledge of computer applications (i.e. Word, Excel) and operations.
Ability to understand and apply guidelines, policies and procedures.
Knowledge of medical terminology, anatomy and physiology.
Accept new referrals.
The Referral Coordinator must have healthcare experience, preferably in referrals/intake in a home health environment.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Nice To Haves

Preferred at least 1 year of home health environment.
Preferred KanTime EMR experience.
Preferred knowledge of Medicare, VA, Commercial insurance guidelines.

Responsibilities

Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
Reviews each referral for the ability to accept patients' insurance, have staff in the service area and that Haggai Healthcare can provide the requested services for skill level.
Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
Builds and monitors community and customer perceptions of Haggai Healthcare as a high quality provider of services.
Gathers, collates, and reports referral statistics including key customer referral trends.
Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Haggai Healthcare.
Review each referral from email, fax, referral platform throughout each day for the ability to accept for insurance and staffing
If able to accept for insurance, coordinate staffing the patient with Referral Coordinator