Referral Coordinator

SunState Medical Specialists•Jupiter, FL

About The Position

The Referral Coordinator is responsible for scheduling patient appointments who are referred into our practice by outside providers and ER’s in an efficient and timely manner. Assists with managing other duties in office as needed. SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Requirements

High school diploma or equivalent
One year experience, preferably in a medical office setting.
Knowledge of medical terminology required.
Word processing and computer experience.

Nice To Haves

Knowledge of insurance companies
Knowledge of ICD10 coding.
Knowledge of medical terminology.
Knowledge of grammar, spelling and punctuation, to type patient information.
Skill in operating a computer and copy machine.
Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
Ability to read, understand and follow oral and written instruction.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees and the public.

Responsibilities

Handles all incoming referrals from the ER, hospital stays and referring physicians.
Verifies patient demographics, and ensures that patients go to the correct facility, based on insurance plan and obtains authorization and/or electronic referrals from insurance company if needed.
Document authorization number and/or referral number, how many visits good for and expiration date along with what is covered under approval.
Make sure documents for approval are scanned and entered into patient’s chart.
Schedules appointment with proper provider based on referral.
Call patient with date and time of their scheduled appointment.
Call referring provider with date/time of appointment.
After patient appointment, makes sure referring provider receives office note to close out the specialist’s referral loop
Enter patient estimates including copays and deductibles
Answer patient inquiries regarding balances and collect payments