Referral Coordinator

Concentra • Fort Lauderdale, FL

385d

About The Position

The Referral Coordinator at Concentra plays a vital role in the patient care team, ensuring high standards for quality and exceptional patient experiences. This position is responsible for processing referrals and authorizations, collaborating with physicians, employers, and payers to positively impact patient outcomes. The role requires effective communication and organizational skills to manage patient referrals efficiently.

Requirements

• High school diploma or GED
• At least 1 year of job-related experience
• Proficiency in Microsoft Word, Excel, and Outlook
• Outstanding customer service skills
• Excellent communication skills, both written and oral
• Strong time management skills
• Ability to handle sensitive and confidential information in accordance with HIPAA and PHI regulations

Nice To Haves

• Experience in a healthcare setting
• Familiarity with referral processes
• Ability to multitask in a fast-paced environment

Responsibilities

• First point of escalation for all case related issues requiring guidance
• Responsible for daily completion of assigned patient referrals, while meeting production requirements
• Reviews, processes and supports diagnostic, specialty and physical therapy referral requests by Concentra sites as defined by the market
• Obtains authorization for referrals and schedules appointments accordingly
• Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable
• Provides all necessary information (medical records, transcripts, etc.) to payer
• Communicates with stakeholders - payer, employer, and patient - as appropriate and as per Service Package indications
• Records all appropriate information via OA/CR module of OccuSource per Policy & Procedure
• Builds relationships with provider and payer community
• Handles inbound and outbound calls according to the service guidelines of the department
• Participates in quality assurance programs including case review and ongoing training sessions

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED