Referral Coordinator/Reception

Stamford Health•Stamford, CT

2d•Onsite

About The Position

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice & support the referral process. The hours for this role are Monday-Friday 8am-430pm in Stamford, CT>.

Requirements

High School Diploma or equivalent required with a minimum of three years of related front office experience preferred
Demonstrated strong interpersonal, organizational skills.
Effective communication skills, both verbal and written English proficiency required
Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
Computer skills required (MS Office Word and Excel).
Solid phone/customer service skills.
Knowledge of office equipment operation ( EMR, telephone system, fax machine, copy machine, etc.).
Ability to handle sensitive and confidential information.
Ability to perform complex administrative tasks.
Ability to work under pressure in a fast-paced and at times hectic environment.
Careful attention to detail.
Ability to work both in a team and independently.
Ability to demonstrate professionalism.

Responsibilities

Greets and directs visitors/patients courteously and professionally.
Obtains, verifies and/or updates patient demographic information.
Collects co-pay and copy of the patient’s insurance identification card.
Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
Maintains strong current knowledge of policies and operating procedures.
Initiates calls as requested by Physician, Office Manager or other professional staff.
Responsible for opening/closing office duties as needed.
Photocopying, faxing, and distributing documents as required and in a timely manner.
Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
Maintains ongoing tracking and appropriate documentation of referrals in
Ensures complete and accurate registration, including patient demographic and current insurance information.
Assembles information concerning patient's clinical background and referral needs.
Where necessary, conducts pre-authorizations for referrals.
Reviews details and expectations regarding referral with patients.
Schedules referral visits in a timely manner and informs patient of scheduled appointments
Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Completes required continuous training and education, including department specific requirements.
Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Performs other duties as assigned.