Referral Coordinator - Pulmonary
About The Position
Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Digestive Health Center internally and externally. Patients will be contacted and scheduled according to their location preferences and digestive health needs. Schedules will be reviewed daily to review for openings to get patients from the waiting list or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure the referral meets the Digestive Health Center guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, doctors, and insurance companies. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date. Referral coordinator will be expected to complete prior authorizations when required by insurance companies.
Requirements
- High School Diploma or higher preferred
- Minimum of 1 year as a medical receptionist or previous care coordination experience
Nice To Haves
- Direct customer service in the medical field preferred
Responsibilities
- Registers and schedules patients
- Collaborates and communicates with the Digestive Health Center teams to ensure continuity of medical care, to include obtaining, clarifying, validating referral requests and scheduling all referral orders.
- Assists with the creation of standard work for referral coordination.
- Responds to all requests (email, website, phone, other) and inquiries to best coordinate a patient's appointment and needs.
- Maintains referral work queue in a timely manner, update and closes referrals as appropriate.
- Participates in meetings and performance improvement activities to ensure cost-effective utilization of resources within own control and to provide quality service to organization through communication, cooperation and collaboration.
- Perform other related duties as required including Patient Service Coordinator coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
