Referral Coordinator

Coastal Health•Blackshear, GA

8d•Onsite

About The Position

Coastal Health is seeking a reliable, detail-oriented Referral Coordinator / Medical Assistant to join our team in Blackshear, GA. This dual-role position is ideal for a motivated healthcare professional who excels in both administrative coordination and clinical support, and who is committed to delivering excellent patient care in a fast-paced outpatient setting. The Referral Coordinator / Medical Assistant is responsible for managing patient referrals and supporting clinical operations. This role serves as a key liaison between patients, providers, and specialty offices while also assisting with direct patient care when needed.

Requirements

High school diploma or equivalent required
Minimum 1–2 years of experience in a medical office setting required
Understanding of medical terminology, insurance processes, and referral workflows
Familiarity with EMR systems and office procedures
Strong organizational and time-management skills
Excellent communication and interpersonal skills
Ability to multitask and manage competing priorities
Ability to work both independently and as part of a team
Strong attention to detail and accuracy
Ability to maintain confidentiality and professionalism at all times
Customer service
Oral and Written communication skills
Knowledge of medical terminology
Data entry skills
Ability to work in a fast-paced environment
teamwork

Nice To Haves

Medical Assistant certification preferred (CMA, RMA, or equivalent)
Prior experience with referrals, insurance verification, or prior authorizations strongly preferred
Minimum 1-3 years experience in a medical office preferred.

Responsibilities

Process and track outgoing referrals to specialists, imaging centers, and ancillary services
Verify insurance coverage, obtain prior authorizations, and ensure referrals meet payer requirements
Schedule referral appointments and communicate details clearly to patients
Follow up on referral status and ensure timely completion of services
Maintain accurate documentation of referral activity in the electronic medical record (EMR)
Coordinate with external providers to obtain consultation notes and reports
Prepare patients for examination, including taking vital signs and medical histories
Assist providers during patient exams and procedures
Administer injections and perform basic clinical tasks within scope of practice
Maintain exam rooms, supplies, and equipment
Ensure accurate and timely documentation in the medical record
Support patient flow and provide excellent customer service