Referral Coordination Team Registered Nurse

Department of Veterans Affairs • Aurora, CO

43d • Onsite

About The Position

The Referral Coordination Team Registered Nurse is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. The Referral Coordination Team (RCT) Registered Nurse (RN) is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care. Further duties of the position are, but are not limited to: Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs. Knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines. Use nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community. Liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consultation process. Supports the medical center's mission to improve timely access to care, empowers Veterans to make more informed care decisions and ensure eligible Veterans who want to receive care in the community are referred and scheduled into the community. Triage incoming referrals, discuss available care options, provide scheduling guidance, and be a resource within the service. Guide Veterans through their full range of care options including internal/direct care in VA and care in the community utilizing a national standardized triage tool. Serve as the liaison between ordering or referring VA providers and specialty care services by clinically triaging consults or referrals to confirm the appropriate care is requested and all necessary pre-work and tests are completed. Complies with VA-mandated use of health information solutions that serve to store, exchange, and track referral care information. Work collaboratively with the Office of Integrated Veteran Care to triage Request for Services (RFS) to promote inhouse service access. Utilize delegation of authority, if applicable, to function at their highest level of role performance and align high-quality care with key performance indicators to ensure business practice standards meet patient care needs. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Participates in activities and strategies to sustain an evidence-based practice culture. Other duties as assigned.

Requirements

• Licensure: 1 full and unrestricted license from any US State or territory

Responsibilities

• Follows procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.
• Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.
• Knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines.
• Use nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community.
• Liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consultation process.
• Supports the medical center's mission to improve timely access to care, empowers Veterans to make more informed care decisions and ensure eligible Veterans who want to receive care in the community are referred and scheduled into the community.
• Triage incoming referrals, discuss available care options, provide scheduling guidance, and be a resource within the service.
• Guide Veterans through their full range of care options including internal/direct care in VA and care in the community utilizing a national standardized triage tool.
• Serve as the liaison between ordering or referring VA providers and specialty care services by clinically triaging consults or referrals to confirm the appropriate care is requested and all necessary pre-work and tests are completed.
• Complies with VA-mandated use of health information solutions that serve to store, exchange, and track referral care information.
• Work collaboratively with the Office of Integrated Veteran Care to triage Request for Services (RFS) to promote inhouse service access.
• Utilize delegation of authority, if applicable, to function at their highest level of role performance and align high-quality care with key performance indicators to ensure business practice standards meet patient care needs.
• Provides peers with informal constructive feedback for improvement.
• Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
• Contributes professional nursing perspective in discussions with the interdisciplinary team.
• Partners with others to effect change and produce optimal outcomes.
• Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers.
• Participates in activities and strategies to sustain an evidence-based practice culture.
• Other duties as assigned.

Benefits

• Pay: Competitive salary, regular salary increases, potential for performance awards
• Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees