Referral Coordination Team Lead

Zócalo Health

11h • $70,000 - $80,000 • Remote

About The Position

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.
Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.
Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.
The Referral Coordination Team Lead will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to help scale and execute a community-oriented primary care model that delivers measurable outcomes for high-need members and health plan partners.
As part of a fast-growing team, you will be responsible for overseeing referral intake, processing, tracking, and referral-based outreach. This role ensures all incoming referrals are managed accurately, efficiently, and in alignment with program and health plan requirements. The Referral Coordination Team Lead works closely with Community Partnerships Managers to support external referral relationships and ensure a seamless referral experience for partners.
This position reports to the Director of Patient Support.
The Referral Coordination Team Lead will contribute in the following ways:

Requirements

• 3-5+ years in healthcare operations, referral management, care coordination, or managed care
• 1–2+ years of management experience
• Strong process design and data analysis skills
• Experience working with external partners and stakeholders
• Experience with Google Workplace and/or Microsoft Office, specifically Google Sheets or Excel

Nice To Haves

• Experience working with Medi-Cal, ECM, CalAIM, or community-based programs strongly preferred

Responsibilities

• Oversee receipt, tracking, and processing of all incoming referrals
• Manage and coach Referral Specialists
• Ensure referrals are entered into tracking systems accurately and timely
• Monitor referral turnaround times and adherence to SLAs
• Ensure proper documentation and compliance with program requirements
• Oversee outreach efforts tied specifically to referrals
• Monitor outreach attempts and engagement documentation
• Identify referral conversion trends and opportunities for improvement
• Collaborate closely with Community Partnerships Managers to support referral partners
• Troubleshoot referral submission issues
• Develop referral process guidance for partners
• Monitor referral quality and completeness from external partners
• Track referral volume, processing timelines, outreach timeliness, and conversion rates
• Prepare reporting for leadership and partnership review
• Identify bottlenecks or systemic issues in the referral pipeline
• Develop and maintain referral intake and processing SOPs
• Standardize referral workflows across programs and health plans
• Implement process improvements to improve efficiency and scalability
• Supervise referral intake and referral outreach staff
• Provide coaching, training, and QA oversight
• Support hiring and onboarding as referral volume grows

Benefits

• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k
• Flexible PTO policy - take the time you need to recharge
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed