Referral Care Coordinator

Searhc • Kake, AK

407d • $94,000 - $152,000

About The Position

The Referral Care Coordinator at SEARHC plays a crucial role in facilitating patient referrals and coordinating care for residents of Southeast Alaska. This position involves managing the technical and clerical components of referral requests, ensuring effective communication across the health consortium, and coordinating travel arrangements for patients. The role is essential in maintaining patient information and providing timely feedback regarding care coordination issues.

Requirements

• High School Diploma or equivalent required.
• 2 years working with the public in person and on the phone preferred.
• 1 year working in the health care field or 6 months education in a health care related field preferred.
• Understanding of tribal health programs, referral process, and alternate resources.
• Knowledge and demonstrated use of customer service principles.
• Knowledge of data entry, retrieval, and reporting.
• Effective oral and written communication skills.
• Skills in using a database and operating a computer utilizing various software applications.
• Ability to multi-task and work independently in a fast-paced environment.
• Ability to respond quickly in urgent situations with attention to detail.
• Ability to problem solve and use conflict resolution skills.

Responsibilities

• Facilitates referrals for patients including technical and clerical components of requests, including insurance authorizations.
• Inputs data into designated databases and electronic health records for communication across the consortium.
• Schedules or facilitates the scheduling of appointments.
• Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate.
• Maintains patient referral information electronically.
• Consults with appropriate staff regarding eligibility status of patients.
• Responsible for timely communication with patients regarding care coordination, appointments, scheduling, housing, and travel.
• Coordinates travel for patients through SEARHC, the Alaska Tribal Health System, and other external agencies.

Benefits

• Generous benefits including retirement plans.
• Paid time off and paid parental leave.
• Health, dental, and vision benefits.
• Life insurance and long-term and short-term disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED