Referral Care Coordinator - Orthopedics

American Addiction Centers•Greensboro, NC

2d•$21 - $31

About The Position

Join our team as we prepare to open a brand‑new Ambulatory Surgery Center this summer! In the Referral Care Coordinator role, you will be the central hub for coordinating orthopedic referrals, securing insurance authorizations, and scheduling a high volume of orthopedic procedures. Your work ensures that patients move smoothly through every step of their care—from initial referral to procedure scheduling—while maintaining accuracy, efficiency, and exceptional service.

Requirements

High School Diploma or GED required.
Prior computer experience required.
Customer service experience required.

Nice To Haves

Strong understanding of insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
Experience with medical records software preferred.

Responsibilities

Complete and process referrals for patients, coordinating with both referring and receiving practices or departments.
Obtain all necessary insurance authorizations.
Direct patients to providers within their insurance network.
Review and explain benefits to patients, ensuring they understand their coverage.
Coordinate and schedule surgical procedures, diagnostic tests, and other services with internal and ancillary providers.
Prepare and communicate financial estimates for patients (as applicable).
Review and confirm schedules, ensuring accuracy and proper time allocation.
Follow up on all referrals to eliminate care gaps and maintain continuity.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program