Referral & Appointment Coordinator - Cardiology Office

Summa Western Reserve Hospital•Akron, OH

49d•$19 - $23•Onsite

About The Position

Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments

Requirements

High School diploma or equivalent
Post High-School level coursework in healthcare or related field preferred
One (1) year of experience in a Medical Office/Registration/Billing setting to include:
Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff.
Experience working with an Electronic Health Record (EHR) system
Computer experience - proficiency in MS Word, Excel, PowerPoint preferred
Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services
Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment
Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records
Ability to perform in a team-based environment
Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel
Excellent communication skills and demonstrated ability to work independently and within a team
Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity
Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments
Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability
Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality
Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently
Prolonged sitting.