Humana-posted 8 months ago
$39,000 - $49,400/Yr
Full-time • Entry Level
Hammond, IN
Insurance Carriers and Related Activities

The Referral and Scheduling Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Referral and Scheduling Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

  • Schedule and pre-register patients for exams and procedures with specialists and providers.
  • Perform varied activities and moderately complex administrative/operational/customer support assignments.
  • Gather and communicate all relevant information and preparation instructions to patients and referring providers.
  • Make decisions based on interpretation of area/department policy.
  • Work within defined parameters to identify work expectations and quality standards.
  • Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population.
  • Proficient with medical terminology.
  • Proficient with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
  • Experience with Electronic Medical Records.
  • Excellent professional communication abilities, at all levels within the organization and with patients.
  • Bachelor's Degree in Healthcare or Business Administration.
  • Knowledge of ICD 10 and CPT coding.
  • Referral experience.
  • Medical Assistant or Professional State Certifications related to healthcare.
  • Bilingual in English and Spanish.
  • Medical, dental, and vision benefits.
  • 401(k) retirement savings plan.
  • Paid time off, including company and personal holidays.
  • Volunteer time off.
  • Paid parental and caregiver leave.
  • Short-term and long-term disability.
  • Life insurance.
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