Referral and Scheduling Coordinator

Humana • Greenville, SC

102d • $39,000 - $49,400

About The Position

Become a part of our caring community and help us put health first. The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. This position will be in Orchard Park but will cover Cayce Center and Decker Blvd Center. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficient with medical terminology.
• Proficient with Microsoft Office applications including Microsoft Word, Excel, and Outlook.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities, at all levels within the organization and with patients.

Nice To Haves

• Bachelor's Degree in Healthcare or Business Administration.
• Knowledge of ICD 10 and CPT coding.
• Referral experience.
• Medical Assistant or Professional State Certifications related to healthcare.
• Bilingual in English and Spanish.

Responsibilities

• Schedule and pre-register patients for exams and procedures with specialists and providers.
• Gather and communicate all relevant information and preparation instructions to patients and referring providers.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Make decisions based on interpretation of area/department policy.
• Work within defined parameters to identify work expectations and quality standards.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree