Referral and Registration Center Representative

UHS•King of Prussia, PA

50d•Remote

About The Position

Independence Physician Management (IPM), is a subsidiary of Universal Health Services, Inc (UHS). IPM was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve. The Referral and Registration Representative provides accurate and efficient Referral and Registration Services on behalf of its customers, UHS’s Acute Care Hospitals and Physician Networks. Services provided include, but are not limited to, providing physician referral services, class and event registrations, service line referrals, providing general information, and facilitating appointments with physicians. Services provided support the financial health of its customers. Continuously practice the Standards of UHS Service Excellence program in all job-related functions. Hours: 11:30am -8:00pm, Monday-Friday Remote opportunity

Requirements

High school diploma required with a minimum of 1-3 years experience required. Associates degree preferred.
Customer service experience.
Phone etiquette.
Strong communication skills verbal and written.
Strong desire to work within a team structure.
Ability to return successful results when conducting internet searches.
Scheduled hours are 11:30am to 8:00pm Monday - Friday.

Nice To Haves

Medical terminology/health insurance navigation preferred.
Medical terminology a plus.
Call/contact center experience a plus.
Bilingual a plus.

Responsibilities

Maintains accurate records within a shared database.
Processes inbound Physician Referral Calls. Assists callers by helping to match them with doctors and facilitates scheduling appointments.
Processes inbound calls for registration in hospital seminars, screenings and education classes.
Processes digital requests for physician referrals.
Contributes to team goals and achieves individual goals.
Collects and accurately documents caller demographics.
Interacts appropriately with physician’s office staff.