Referral and Information Specialist EMPACT

La Frontera Center Inc. • Tempe, AZ

138d

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. This Entry Level position responds to inquiries from community members, providers, and other stakeholders by providing accurate, efficient, and courteous customer service.

Requirements

• High school diploma/GED is required.
• Minimum of 2 years relevant experience or transferrable skills required.
• Excellent listening, communication and telephone operations ability.
• Consistently provide quality customer service and work effectively with diverse clientele.
• Problem solving skills necessary, able to make decisions independently.
• Ability to multi-task, detail-oriented.
• Strong computer literacy, ability to navigate computer applications and searches with ease.
• Ability to demonstrate a working knowledge of HIPAA privacy laws.

Nice To Haves

• Bilingual - Spanish speaking ability preferred.

Responsibilities

• Effectively listen and assist consumer with needs over the telephone.
• Appropriately and accurately gather and record data from caller.
• Search data bases, create new or update existing electronic health record.
• Effectively prioritize workload to meet deadlines, individual/department quality review, and production standards.
• Maintain effective communications and positive working relationships with internal and external customers.
• Provide support for additional projects as assigned.
• Maintains excel spreadsheets, data for reports.

Benefits

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees