Referral and Information Quality Specialist EMPACT

La Frontera Center Inc.•Tempe, AZ

20d

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. This Referral and Information Quality Specialist position provides quality control in R&I by reviewing information entered by staff for completion and accuracy and correcting errors as needed. This position assists with audits, data reports, training of staff, and assists Crisis R&I and Outpatient R&I staff with their primary function as needed. Shift: Monday-Thursday, 12pm-10pm

Requirements

High School diploma/GED required.
Minimum of 2 years relevant experience or transferrable skills.
Demonstrated knowledge and leadership in the R&I program.
History of exemplary performance as an R&I Specialist.
Excellent listening, communication and problem solving skills.
Able to make decisions independently.
Works effectively with diverse clientele.
Ability to multi-task.
Strong computer literacy; Ability to navigate computer applications and searches with ease.
Detail-oriented.
Demonstrates a working knowledge of HIPAA privacy laws, eligibility requirements.
Maintain up-to-date knowledge of any RBHA changes and the associated ACC Plans.
Consistently provide quality customer service.
Ability to deliver constructive feedback to staff in a supportive and strengths-based manner.
Must have Fingerprint Clearance Card or be able to obtain one.
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.
Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.
Maintain compliance with required training.
Additional duties as assigned by supervisor or member of management.

Nice To Haves

Crisis hotline/warm line experience preferred.
Bilingual - Spanish preferred.

Responsibilities

Reviews payers entered by R&I Staff for accuracy and completion. Corrects payers and related errors as identified on reports assigned from the R&I Coordinator (culled from SQL), the Data Analyst, and/or the Claims Department
Complete internal audits of referral entry and client record creation by other R&I staff.
Provide assistance with Access to Care - Intake appointment availability and tracking in NextGen.
Lead on training new staff or providing supplemental training for current staff as assigned by the R&I Coordinator.
Other eligibility and/or quality control duties as assigned by the program supervisor, including but not limited to attending relevant meetings.
Back-up assistance for both Outpatient, Crisis R&I, Jorgensen Brooks Group, and hotline callers (call and inbox maintenance).
Any additional duties as assigned by the program supervisor.