Referral And Front Desk Coordinator
About The Position
We are seeking a highly skilled Medical Referral Coordinator with a minimum of 2 years experience in obtaining authorizations from various insurance carriers, including Humana, AvMed, UHC, NCH, Aetna, Ambetter, Cigna, and others. The ideal candidate is adept at navigating Availity, can multitask, demonstrates keen attention to detail, exceptional customer support skills, and is proficient across all types of devices and technologies. Our population is diverse, so we seek candidates that are bilingual in both Spanish and English. This is a part-time position (25 to 35-hours/wk); however, candidates with exceptional performance may advance to full-time hours (40-hrs).
Requirements
- Minimum 1 year front desk experience
- Minimum 1 year customer support experience (preferably in the medical field)
- Minimum 2 years of experience with insurance authorization requests
- Proficiency with eClinicalWorks (eCW)
- Bilingual in Spanish and English - Fluent in English is a MUST.
- Strong multitasking abilities, with a high level of attention to detail
- Good understanding of modern technology: Uses technology effectively and ethically across different situations appropriately; and Can work with digital tools and systems to improve efficiency and solve problems.
- Demonstrate consistency (e.g., showing up regularly, performing at the highest level repeatedly)
- Initiative (taking action without being told)
- Perseverance (pushing through challenges)
- Demonstrate effective / professional communication skills while being polite and efficient with patients, providers, management, and office team
- Detail oriented and well-organized
- Exceptional work efficiency and independence
- Able to multi-task
- Fast learner
- Team player
- Knowledge of medical terminology
- Proficient computer skills and working knowledge of Microsoft Excel (preferred)
Nice To Haves
- Registered/Certified Medical Assistant (highly preferred)
- Knowledge/implementation of HIPAA compliance
- Familiarity with cardiac devices and electrophysiology procedures is a plus.
- Knowledge of cardiac devices (preferred)
Responsibilities
- Greet and interact well with patients
- Check-in/Check-Out patients
- Confirm and make appointments
- Collect co-pays, deductibles, and patient balances
- Answer multi-line phone system
- Helping patients with medical questions
Benefits
- Company parties
- Competitive salary
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
- Flexible schedule
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
