Referral and Consult Center Representative

The University of Kansas Hospital • Shawnee Mission, KS

81d

About The Position

This position is responsible for pre-registration of patients, scheduling, answering patient questions about upcoming visits, providing referral information, and for supporting marketing campaigns.

Requirements

• High School Graduate or GED.
• Fluent English.
• Excellent verbal communication skills.
• Ability to work and adapt in a fast and dynamic organization.
• Basic computer skills; Microsoft 365 (Word, Excel, PowerPoint).

Nice To Haves

• 3 or more years of experience working with clerical, registration and/or customer service within a health care setting.

Responsibilities

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Responsible for registration of scheduled patients prior to visit, including entering demographics and insurance verification.
• Scheduling of activities, including patient appointments and telehealth visits, using extensive knowledge of appointment types, locations, providers, and specialties.
• Provides patient support for the MyChart EMR System.
• Explains facility policies and ensures caller understands clinic scheduling/referral requirements in accordance with health system protocols.
• Complies with Medicare/Medicaid and other insurance rules and regulations.
• Provides physician to physician consultation services to community referring clinicians and non-health system clinicians.
• Provides phone and web-based support for Marketing SEM campaigns, event registration, and Partners In Care members as directed by management.
• Responsible for other duties or projects as assigned by management.
• Provide timely follow-up on web-based requests, department voicemails, and emailed requests.
• Receives incoming referrals from external providers and routes to appropriate internal areas for scheduling.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED