Reference Testing Coordinator, UofL Hospital, Lab, 8a-4:30p

UofL Health•Louisville, KY

19h•Onsite

About The Position

The Reference Testing Coordinator position serves to support laboratory management, laboratory technologists/technicians, and hospital staff in duties that encompass reference laboratory testing. The Reference Testing Coordinator’s duties are necessary to produce quality patient results. Reference Testing Coordinator manage both pre-analytical and post-analytical workflow of samples sent offsite for testing. This includes physical preparation of samples for shipment, packaging samples, evaluating the acceptability of samples, monitoring pending lists, and uploading reports.

Requirements

High school diploma or GED/Equivalent (required)
Associate degree or 2 years of completed college coursework OR 5 years of experience in a clinical laboratory (Required)
Excellent customer service skills
Excellent organizational skills- manages time effectively, keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department; Able to display extreme attention to detail for long periods of time
Strong interpersonal and communication skills- responsive, pleasant to work with, educates stakeholders and provides timely, accurate information; able to build effective, strong working relationships with others through trust, communication, and credibility
Must be able to communicate effectively in both verbal and written formats.
Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events
Able to assist others in developing clinical reasoning skills
Must possess strong computer skills

Nice To Haves

Basic knowledge of Microsoft Word, Microsoft Excel, and Cerner EHR (preferred)

Responsibilities

Properly prepares and accurately identifies samples for laboratory testing
Evaluates orders for possible issues (e.g. duplicate orders) and clarifies requests
Accessions and processes samples per policy
Coordinates testing performed at over 20 clinical laboratory vendors
Orders appropriate requested test(s) in LIS and/or through reference lab portal
Track samples sent out and monitor for results
Coordinates approval of test requests with pathologists
Reviews communications daily from reference laboratory for critical testing information
Accurately reports patient results in the Electronic Health Record (EHR)
Performs clerical duties needed for the department (includes accessing information in the EHR, filing reports/slides/specimens, answering phones, tracking specimens, monitoring fax machine)
Manages sample logistics and transports specimens daily to appropriate locations
Troubleshoots send out testing delays or issues, including LIS communication and shipping delays
Maintains portal access for all required reference laboratories
Completes research of reference laboratories and suggests appropriate laboratory options needed for esoteric testing
Communicates research and investigation details clearly and accurately to medical directors, lab administrative directors, the test send out manager, and ordering physicians
Accurately document in LIS order information and notes pertaining to samples
Builds electronic manifest and transmits samples accordingly for interfaced reference laboratories
Compile utilization data and other statistics as requested by supervisor/manager
Coordinates with other UofL locations necessary sample processing, shipment of samples, or storage of samples
Controls inventory ordering and supplies to maintain adequate stock
Maintain expertise of internal and reference laboratory test menus
Compiles and reviews QA data for manager review
Identifies and reports any safety hazards or concerns
Review for regulatory compliance in all policies, processes, systems, and procedures
Suggests need for improvement of policies and procedures
Attends meetings with laboratory management and reference laboratory representatives
Performs teaching and training duties of position to staff and employees
Develops and assists in writing training guides and standard work documents
Assists in setting up new Charge Description Master (CDM) numbers for testing
Adjusts test charges as needed, including applying manual charges
Works to resolve ordering and billing issues
Complies patient reports as needed (e.g. tumor board review)
Coordinate releasing patient reports and Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned