Reference Supervisor - West Virginia and Regional History Center - WVU Libraries

West Virginia University

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About The Position

The West Virginia & Regional History Center at West Virginia University Libraries is currently accepting applications for a Reference Supervisor.
About the Opportunity
The Reference Supervisor manages public service operations at the West Virginia & Regional History Center (WVRHC), ensuring knowledgeable and effective reference and research services. The position hires, trains, manages, and evaluates 2 reference services staff and 3-4 student workers to assist users in discovering, accessing, and using the WVRHC’s collections. The position is also responsible for staff research and services that require in-depth historical and genealogical research with WVRHC collections and delivery of findings to users. Identifies opportunities to enhance reference and research services offerings and implement innovative solutions to improve patron satisfaction and WVRHC service effectiveness. The position reports to the WVRHC Instruction and Public Services Archivist.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
37.5-hour work week
13 paid holidays (staff holiday calendar)
15 annual leave (vacation) days per year or more based on years of service (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs

Requirements

• Bachelor’s degree required. History, English or related field preferred.
• A minimum of two (2) years of experience working in a library, archives, or museum, preferably in an academic setting.
• A minimum of two (2) years of public/customer service experience
• A minimum of three (3) years of supervisory experience
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• A strong public service attitude and interpersonal skills to interact with colleagues and students at WVU and the public
• Demonstrated ability to dependably adhere to scheduled shifts and promptly communicate scheduling changes or relevant information to supervisor and/or unit
• Ability to effectively direct and oversee the work of others
• Ability to work independently and solve problems
• Excellent oral and written communication skills
• Excellent organizational and time management skills
• Knowledge of academic library and/or special collections operations
• Ability to understand, explain, and apply rules, policies, and procedures
• Ability to operate basic office and library equipment, such as Microsoft Office
• Ability to learn library and special collections databases, web-based reference applications, and specialized equipment, such as microfilm readers
• Ability to work collaboratively and interact with people of all ages and diverse backgrounds
• Knowledge of and ability to learn West Virginia, Appalachian, and American history

Responsibilities

• Manage public services operations
• Oversee reference staff
• Provide reference and research services
• Support for public services and administration

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level